Visiting a healthcare facility can be a crucial part of the patient’s healing process, offering emotional support and companionship. However, to ensure the safety and well-being of patients, visitors, and staff, it is important to adhere to established visitor guidelines. Cleveland Clinic Abu Dhabi is committed to providing a safe and secure environment for all its visitors. This article outlines the visitor guidelines to help you understand the procedures and expectations when visiting loved ones at Cleveland Clinic Abu Dhabi.
Preparing for Your Visit
Visitor Policy Overview
Cleveland Clinic Abu Dhabi has established visitor policies to ensure that visits are safe and beneficial for patients.
Key Points:
- Visitor Hours: Standard visiting hours are typically from 8:00 AM to 8:00 PM, but these may vary by department or patient condition.
- Visitor Limits: To reduce congestion and ensure a calm environment, the number of visitors per patient may be limited.
- Age Restrictions: Visitors under the age of 12 may not be allowed in certain areas, such as intensive care units, to protect both the young visitors and vulnerable patients.
Scheduling Your Visit
It is often advisable to schedule your visit in advance to ensure it coincides with the patient’s schedule and medical needs.
Steps to Schedule:
- Contact the Unit: Call the specific unit or department to confirm visiting hours and any restrictions.
- Coordinate with Family: Communicate with other family members to plan visits and avoid overcrowding the patient’s room.
- Check for Updates: Policies may change based on current health advisories or hospital needs, so verify the latest guidelines before your visit.
During Your Visit
Entering the Hospital
Upon arrival at Cleveland Clinic Abu Dhabi, there are several protocols to follow to ensure safety and efficiency.
Check-In Process:
- Main Entrance: Use the main entrance for initial access to the hospital.
- Identification: Be prepared to present a valid ID at the reception desk.
- Visitor Pass: Obtain a visitor pass, which must be worn visibly at all times within the hospital premises.
- Health Screening: Complete any required health screening procedures, which may include temperature checks and answering health-related questions.
Infection Control Measures
To protect patients, visitors, and staff, infection control measures are strictly enforced at Cleveland Clinic Abu Dhabi.
Hygiene Practices:
- Hand Sanitization: Use hand sanitizer stations located throughout the hospital, especially before entering and after leaving a patient’s room.
- Masks and PPE: Wear masks and any other required personal protective equipment (PPE) as directed by hospital staff.
- Symptom Monitoring: If you have any symptoms of illness, such as fever, cough, or shortness of breath, postpone your visit to avoid exposing patients to potential infections.
Visiting Etiquette
Maintaining a respectful and considerate demeanor during your visit helps create a positive and healing environment for patients.
Behavioral Guidelines:
- Noise Levels: Keep noise to a minimum to avoid disturbing other patients. This includes speaking softly and limiting the use of mobile phones.
- Respect Privacy: Always knock before entering a patient’s room and respect their need for privacy and rest.
- Duration of Visit: Be mindful of the duration of your visit. Shorter, more frequent visits are often less tiring for patients than prolonged visits.
- Personal Belongings: Avoid bringing large bags or unnecessary items into the hospital, as space can be limited in patient rooms.
Special Considerations
Visiting Critical Care Units
Visiting patients in critical care units, such as the ICU, requires adherence to additional guidelines to ensure safety.
ICU-Specific Guidelines:
- Restricted Access: Visits to the ICU are often more restricted, with limited visiting hours and stricter controls on the number of visitors.
- Protective Measures: Follow all instructions provided by the ICU staff, including the use of additional protective gear.
- Patient Condition: Be prepared for the possibility that visits may be shortened or canceled based on the patient’s condition and treatment needs.
Pediatric Visits
When visiting pediatric patients, Cleveland Clinic Abu Dhabi has specific guidelines to ensure the safety and comfort of young patients.
Pediatric Guidelines:
- Parental Presence: One parent or guardian is typically allowed to stay with the child at all times.
- Child Visitors: Child visitors may be restricted, and visits should be coordinated with the pediatric unit to ensure the child patient’s safety and well-being.
- Comfort Items: Bringing comfort items from home, such as a favorite toy or blanket, can help ease the child’s hospital experience.
Support Services for Visitors
Accommodation and Amenities
Cleveland Clinic Abu Dhabi offers a range of support services to make your visit as comfortable as possible.
Accommodation Options:
- On-Campus Facilities: There are accommodations available on-campus or nearby for family members who need to stay close to the hospital.
- Hotel Partnerships: The hospital has partnerships with local hotels that offer special rates for visitors.
Amenities:
- Cafeterias and Dining: Multiple dining options are available within the hospital, providing a variety of meals and snacks.
- Wi-Fi Access: Complimentary Wi-Fi is available throughout the hospital to help visitors stay connected.
- Chapel and Prayer Rooms: Designated spaces are available for prayer and meditation.
Patient and Family Support
The hospital provides several resources to support both patients and their families during their stay.
Support Services:
- Social Workers: Available to help families navigate the healthcare system, manage stress, and access resources.
- Patient Advocates: Assist with any concerns or issues that arise during the hospital stay.
- Counseling Services: Emotional support and counseling are available for patients and their families.
Post-Visit Considerations
Following Up
After your visit, staying informed and connected can help support the patient’s recovery.
Follow-Up Actions:
- Contact Information: Ensure you have the correct contact information for the patient’s healthcare team for any follow-up questions or concerns.
- Update Visits: Stay updated on any changes to the patient’s condition or visiting guidelines that may affect future visits.
Providing Ongoing Support
Continuing to support the patient from home is just as important as in-person visits.
Ways to Help:
- Virtual Visits: Utilize video calls or phone calls to stay connected with the patient if in-person visits are not possible.
- Sending Care Packages: Send thoughtful care packages or letters to brighten the patient’s day.
- Coordinating Care: Work with other family members and friends to ensure the patient has continuous support.
Visiting a loved one in the hospital can provide immense emotional support and comfort, contributing positively to their recovery. Cleveland Clinic Abu Dhabi prioritizes the safety and well-being of its patients, visitors, and staff by implementing comprehensive visitor guidelines. By understanding and adhering to these guidelines, visitors can ensure a safe and supportive environment for their loved ones. Proper preparation, respectful behavior, and awareness of special considerations are key to making your visit a positive experience. With the support services and amenities provided, Cleveland Clinic Abu Dhabi strives to make each visit as comfortable and stress-free as possible.